At the beginning of every year we look forward to the new season and arrival of guests, always hoping that their experience lives up to expectations. It is therfore extremely rewarding to get positive feedback from people who have stayed with us. We normally give guests a questionnaire at the end of their stay and find comments very instructive and helpful with many improvements we have made resulting from them.
In this case the comments came via an e-mail from a family who stayed with us in March. Taking the trouble to write and let us know is so much appreciated by our staff and we hope to see you all again soon.
Subject: Thank you
Just wanted to drop you a quick line to say to thank you so much for a wonderful stay at Cantueso. We really appreciated how thoughtfully you look after your guests – not least (child’s name) and her allergies. You have a beautiful, special place.
As we didn’t have a pen we couldn’t fill in the customer survey, but we did take it back with us so here are our responses if they’re still helpful:
We heard about Cantueso online.
The directions were extremely helpful as the sat nav, as you predicted, would have taken us another way including up the dirt track!
The welcome was excellent as was the cleanliness of the house. Everything we could have needed was provided including the delicious evening meal and our survival pack.
The gardens, pool and terraces were excellent as were the children’s facilities. The toy store was particularly appreciated although some are maybe a bit overtired.
The restaurant was excellent across the board and the wine was especially good. Please pass on our thanks to lovely Anna and the chef for being so aware of (child’s name) dietary requirements.
Unsurprisingly we thought the staff were excellent too. We thought Cantueso was great value – just for the view alone!
Please do include us on your mailing list – we’d love to stay again.
With very best wishes,