Cantueso Periana SL,

29710 Periana (Málaga), Andalucía, Spain

Frequently Asked Questions

Please see below answers to typical questions we are asked. If you need to know anything more, feel free to contact us!

About Us and Risks to Travellers

Who are you?

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Cantueso Periana SL, a Spanish limited company, which in turn is owned by Cantueso Holdings Ltd., a company incorporated in England (Co. reg. number: 08176871). It has been wholly owned since January 2007 by me, Nicky Scott and my family.

Since taking over we have invested heavily in the restaurant, 10 cottages and surrounding areas and have a desire to make it the best family holiday destination in Axarquía. We have a “green” policy and try to promote sustainable local tourism.  

Our staff are mainly Spanish (most important for a top quality Spanish restaurant!) and live locally. Whilst they do not speak English, we do have 'front of house' staff who do. See our blog re Speaking Spanish at Cantueso.

How do we know you exist?

Not a strange question since many internet scams have been revealed where people have taken up 'bargain' offers on the internet only to discover the property does not exist. (Last year Action Fraud disclosed that nearly 100 people a week are scammed by companies which clone legitimate holiday websites!)

You can ‘phone me any time (see our booking page). You can look at our live webcam on this website, and you can see our blog which is regularly updated.

You will also find us advertising in local magazines that can be viewed on-line such as: www.thegrapevine.es or www.thesentinella.com And always there are Tripadvisor pages for both the restaurant and cottages.

And if you are still concerned, we will always try to put you in touch with someone in your country who has visited us before, so that you can ask them about their experience.

Traveller’s Risks

When you book with us, and you pay with a UK credit card, you should be covered by the card company for any loss that might occur*. However we are not familiar with card rules in other countries and suggest you check with your bank. People sometimes ask about ABTA bonding which normally only applies to major tour operators. We do not have such a scheme, however, your holiday insurance should give you the same level of comfort.

If you book your air travel with a recognised airline it will be covered by ATOL regulations and once again, if paying by credit card, you will also have that protection. The same applies with car rental.  See our blog re car rental from Málaga airport.
And lastly, but most importantly, you should have travel insurance which covers you for possible financial losses.

*The Equal Liability Rule from Section 75 of the Consumer Credit Act 1974

Whether you use a UK credit card to make your purchases, at home or abroad, you may be able to claim against the credit card company, instead of the trader, if things go wrong. You can do that if the goods or services you bought are unsatisfactory, if the trader has broken the contract (not sending you the goods, for example), or if the trader has misrepresented or wrongly described the goods or services to you. However, to claim under Section 75 you don't have to have paid more than £100 or the full amount on your credit card – the card company is liable even if you made only part of the payment (a deposit, say) on your card. This is the equal liability rule, however be aware that it only applies to credit cards that have been issued by companies or banks in the UK. It doesn’t apply to debit cards (for example, Maestro and Visa debit cards), company credit cards (which aren’t covered by the Act), when the goods or service cost less than £100 or more than £30,000, if you use someone else’s credit card, even with their permission, or if you just don’t like the goods that you bought, or decide that you don’t want the service after all.

Note of caution: If you use Paypal or a debit card section 75 does not apply.  In the case of Paypal they have a buyer protection scheme so you should check with them if you intend paying for goods or services through them.

Booking and Arrival

Arrival details and times

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On which days can we arrive?
Any day of the week: we do not have a set arrival or departure day, enabling you to make use of cheaper mid-week flights.

At what time may we check in?
Check-in is after 16.00h and check-out before 11.00h. If the timing of your flight means that you arrive early we will always try to help if there is a cottage prepared, however at busy times this will not be possible. It is also why we need you to observe check-out times, as we need time to clean and prepare for the next guests’ arrival.

Cottages

Questions about our cottages

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What linen is provided?
We provide sheets, duvet covers, pillows, tea towels, and bath towels, which are changed weekly.  They can be changed more frequently for a small charge.  Pool/beach towels are not provided, but may be hired for a small charge.

How many beds do the cottages have?
The one-bedroom cottages sleep two in a double bed.
The two-bedroom cottages sleep four (one double and two single beds), but some have the option of an extra bed in the bedroom, suitable for a child up to the age of 12.  There is a charge for any extra beds.
The apartment can sleep up to seven, please see the apartment page.

How is the kitchen equipped?
There is a gas stove, a microwave oven, fridge, Dolce Gusto coffee machine, saucepans, crockery, cutlery and glassware. There are also smoke and carbon monoxide detectors in each kitchen.

What is provided in the cottage?
The cottages are self-catering and so although we provide a few basic items to get you started (coffee, sugar, oil, salt and pepper, toilet rolls) you are expected to provide all food and non-food items that you require.

Are there laundry facilities?
There is a washing machine for communal use and it costs 4€ per load.

Do the cottages and restaurant have wheelchair access?
There is wheelchair access to the restaurant, but for the cottages please check before booking.

What sort of heating is there in the cottages?
For the winter months there is a wood-burning stove in the sitting room and an electric heater in the bathroom of each cottage. All cottages have reverse-cycle air conditioning which provides either heating or cooling. Meter cards are available at a cost of 5€.

Swimming Pool

Our swimming pool is not heated, but you can normally swim between April and October

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What is the pool depth?
The shallow end is about half a metre and the deep end two metres. The pool is 12 x 6 metres.

Swimming Pool Safety
The pool has a security fence which is 1.2 metres high and has self-closing gates. It is designed to the latest security standards, but parents are nevertheless reminded that they must be vigilant at all times

Children

From toddlers to teens...

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What activities are there for children?
Swimming, mini golf (crazy golf), table tennis, football area, trampoline, swings, slide, table football, boules and darts.

Are the bedrooms dark?
Yes, there is no need to bring blackout blinds as there are shutters at the bedroom windows.

Do you have highchairs, stair gates and cots?
Yes, there are highchairs in the restaurant and some available for guests to use in the cottages. Cots are also available, but must be pre-booked. Stair gates are available where there are stairs, please check before booking.

Do you have special facilities for babies?
Yes, all our cottages are specially equipped for babies and toddlers. Please see our Babies to Toddlers to Teens page.

Can I buy my normal nappies and baby food in Spain?
Many nappy brands are available, such as Pampers, which are sometimes called Dodots or Dodotis. Huggies Pull Ups are available and Huggies nappies under the name Huggies Monbebé.
Formula milk powder, including Nestlé and Milupa brands, is sold in pharmacies though it is wise to bring plenty of your own brand as product varieties may vary. Fresh milk is available but most people use UHT due to the problem of keeping it in high temperatures.
Spare teats and bottles, wipes, creams etc. are available from pharmacies.

Restaurant

Please see our Restaurant page for opening times

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Can we eat in the restaurant?
Yes, of course, and you will always be given priority when booking. The opening times are shown on the restaurant page.

Can we buy takeaway food and drink?
Yes, we will be happy to provide any items from the menu for you to consume in your cottage. We also offer special rates on wine to takeaway.

Are children allowed in the restaurant?
Yes, of course children are welcome in the restaurant. There is a playroom inside and we also have a children’s menu.

Local Amenities

For shopping and anything else you may need

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How far are the shops?
In Periana, 1.5 km away, there are supermarkets and other shops (baker, butcher and fishmongers). There is a major supermarket and other shops near Torre Del Mar.

Is there a doctor in Periana?
Yes there is a health centre in the town hall building and they will see visitors. EC residents should have their relevant documents with them, including a European Health Insurance Card. There is also a 24 hour medical centre at nearby Viñuela open every day.

Is there a chemist nearby?
Yes, opposite the town hall in Periana.

When are the shops open?
They are normally open Monday to Saturday, from 8.00 to 14.00h and then 17.00 to 20.00h. Closed Sundays. If you are arriving late at night or on a Sunday and would like us to prepare a 'survival' pack please let us know, we usually need seven days’ notice. The restaurant is open on Sunday until 15.30h.

Miscellaneous

And for everything else...

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Is the water safe to drink?
We do not advise that you drink the tap water, it is more prudent to drink bottled water.

Are you 'Green' at Cantueso?
We try very hard to be and support responsible travel, and have taken several measures to ensure that we (and you on holiday) are as green as possible.

Do you allow dogs?
Yes, after consultation, however no aggressive or noisy dogs are welcome. There is a charge of 5 euros per night.